CSR | TSR | With 6months BPO experience

Salary: 18, 000 to 30,000 depending on your work experience

Roles and Responsibilities:

•Handle inbound, and / or outbound, and / or non-voice transactions according to defined quality, standards. Policies and procedures

•Deliver excellent customer service and ensure customer satisfaction in transactions

•Ensure accurate documentation of each transaction

•Attend to customer queries, concerns and complaints and provide first time call and / or transaction resolution

•Escalate transactions to proper parties following proper protocols

•Ensure compliance to all company policies and procedures

•Keep oneself updated, aware of, and compliant to all Company policies and procedures which include information Security Management Systems

•Keep all company information which includes customer information confidential and secured

Qualifications:

•High school graduate /SHS Graduate/College Graduate

•No call center experience required

•Having 6months BPO experience is an advantage

•With excellent communication skills (verbal and written)

•Customer service orientation

•Active listening skills

•Computer and keyboard skills (working knowledge of PCs e.g. MS Office)

•Reasonable analytical skills

•Situation handling skills

•Good motivational fit (job, organization, location)

•Willing to work on shifting schedules, grave yard shift, holidays or rest days as may be required by business exigencies